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What the Bleep is Tribal Knowledge... and

Why Should I Care?

So, we have reached the midway point in 2009... How are your sales people doing?

More importantly, what is your organization doing to support these people for every call or appointment they make? Sure, marketing is continuing to make traditional formal content, white papers, presentations, playbooks, etc. But does that matter if your sales reps don't know how to use them, or even worse can't even find them? Further, is this all that your reps really need?

As we say at SAVO, it is not a content problem you need to solve - it is a conversation problem. You can throw all of the content in the world at your reps, but that won't make them better sales people. Your sales people need more than just content. They need to be tapped into the entire Collective Genius of your organization.

Of course they do need access to formal content, but it has to be the best formal content. They also need access to your subject matter experts and they need to be tapped into the knowledge of the "tribe" - their peers across the sales organization.

It is this final piece, the Tribal Knowledge that can help turn your average sales rep into one of your "A" players. The best news is Tribal Knowledge is free and already exists in your organization.

To find out how to tap into the Tribal Knowledge stored within your organization read on to find out:

  • How Tribal Knowledge can impact the credibility and fate of your front line sellers
 
  • What are the successful components for Sales Enablement
 
  • How you can use Tribal Knowledge to sell
 
 

Tribal Knowledge, Credibility and Fate
By Wat Tyler, SAVO

 

My first sales manager referred to it as “buried treasure,” and I’ve heard other sellers call it “the golden sales nuggets,” or the “nuances of selling.” At SAVO we refer to it as Tribal Knowledge. Tribal Knowledge is comprised of the stories, anecdotes, and sound bites that are critical to a seller’s ability to gain credibility and yet are typically not formally captured anywhere. Full article.

 

Components of Successful Sales Enablement
By Lee Levitt, IDC

 

Sales organizations today are swimming in content, yet most sales people do not have the resources they need to conduct successful sales calls. IDC calculates that the typical large B2B marketing organization spends some $10K per sales rep in generating content, creating some 10 to 20,000 documents and other sales assets. Yet 50 to 90% of these assets are never seen or used by sales people. Full article.

 

Using Tribal Knowledge to Sell
By Ken Evans, Critical Path Strategies, Inc.

 

Years ago as a new salesperson at IBM, I was given a 12-month training assignment before I was assigned a single customer. It was a rigorous training program covering technology, its application, building a business case for it, and selling skills. Full article.

 
 

In This Issue

 

 
 

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Sales Enablement: What You need to know to get Started

 

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